These Terms of Service ("Terms") govern your access to and use of the Firstweek software platform and services ("Service") provided by Firstweek, Inc. ("Firstweek," "we," or "us"), a Delaware corporation.
By creating an account, accepting these Terms, or using the Service, you agree to be bound by them. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Firstweek is a software platform that helps organizations create AI-assisted onboarding materials for new employees. The Service includes tools for workspace setup, source integrations, onboarding record management, and letter generation.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.
You are responsible for maintaining the security of your account credentials. You must notify us immediately at [email protected] if you believe your account has been compromised.
Each workspace account corresponds to a single organization. You may not use the Service to create or operate multiple workspaces for the purpose of circumventing usage limits or pricing.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
You are responsible for the content you submit to the Service, including all new-hire onboarding data and any data retrieved through connected integrations.
AI-generated onboarding letters are suggestions. You are responsible for reviewing all generated content before delivering it to a new hire.
The Service uses artificial intelligence to generate onboarding content based on information you provide. AI-generated outputs may contain inaccuracies, omissions, or content that is not suitable for your specific context. Firstweek makes no warranty, express or implied, as to the accuracy, completeness, or fitness of AI-generated content for any particular purpose.
You retain responsibility for all content delivered to new hires through the Service. By delivering a letter, you confirm that you have reviewed the content and that it is appropriate for your intended recipient.
The Service offers integrations with third-party platforms including Slack, GitHub, Notion, Atlassian (Jira/Confluence), and Google Drive. By connecting an integration, you authorize Firstweek to access your data on that platform within the scope you approve.
Content accessed through integrations — including source code, channel messages, documents, and project data — is retrieved solely for the purpose of generating onboarding content and is not stored beyond that process. Firstweek does not build persistent copies of your integration content, index it for other purposes, or make it available outside the letter-generation pipeline.
By connecting an integration, you represent that: (a) you have the authority within your organization to authorize this access; (b) your use of the integration for onboarding purposes complies with your organization's agreements with those platforms; and (c) accessing the selected content for this purpose does not violate any applicable law, regulation, or third-party agreement.
Firstweek treats content accessed through integrations as your confidential information. We will not use, disclose, or derive benefit from that content for any purpose other than providing the Service to you. This obligation survives termination of your account.
Firstweek is not responsible for the availability or conduct of third-party services.
Paid subscriptions are billed in advance on a recurring basis. Payment is processed by Stripe. By providing payment information, you authorize us to charge your payment method for all fees due.
Subscriptions renew automatically unless cancelled before the renewal date. You may cancel your subscription at any time from your workspace billing settings. Upon cancellation, the Service remains accessible through the end of the paid billing period; no partial refunds are issued for unused time.
We reserve the right to change pricing with at least 30 days' advance notice to the email address on your account.
We may suspend or terminate your access to the Service, with or without notice, if:
Upon termination, your right to access the Service ends immediately. Data retention following termination is described in our Privacy Policy.
Our collection and use of your data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to our data practices as described therein.
You retain ownership of all data you submit to the Service. You grant Firstweek a limited license to process that data solely for the purpose of providing the Service to you.
We do not sell, rent, license, or otherwise monetize your data or your users' data to any third party, for any reason, ever.
Specifically, Firstweek commits to the following:
The Service, including its software, design, and documentation, is owned by Firstweek, Inc. and protected by copyright and other intellectual property laws. These Terms do not grant you any rights in the Service other than the limited right to use it as described herein.
Feedback, suggestions, or ideas you submit regarding the Service may be used by Firstweek without restriction or compensation.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRSTWEEK'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE FEES YOU PAID IN THE TWELVE MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. Any dispute arising from or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.
We may update these Terms from time to time. We will notify you of material changes by email or by posting a prominent notice in the application. Continued use of the Service after the effective date of updated Terms constitutes acceptance.
Questions about these Terms:
Firstweek, Inc., a Delaware corporation