These Terms of Service ("Terms") govern your access to and use of the Firstweek software platform and services ("Service") provided by Firstweek, Inc. ("Firstweek," "we," or "us"), a Delaware corporation.
By creating an account, accepting these Terms, or using the Service, you agree to be bound by them. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Firstweek is a software platform that helps organizations create AI-assisted onboarding materials for new employees. The Service includes tools for workspace setup, source integrations, onboarding record management, and letter generation.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable. We are not liable to you for any modification, suspension, or discontinuation of the Service, except as expressly provided in these Terms.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us without undue delay at [email protected] if you believe your account has been compromised.
Each workspace corresponds to a single organization. You may not share credentials with individuals outside your organization, use the Service to operate multiple workspaces for the purpose of circumventing usage limits or pricing, or allow access to the Service by anyone you have not authorized as a member of your workspace.
The Service is designed for use by businesses, organizations, and professionals. By using the Service, you represent that you are acting in a commercial or professional capacity and not as a consumer for personal, household, or family purposes.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
By submitting data to the Service, you represent and warrant that: (a) you have all rights, permissions, and authority necessary to submit that data, including new-hire information and integration content; and (b) such submission does not violate any applicable law, third-party rights (including rights of privacy, publicity, or intellectual property), or your agreements with third parties.
AI-generated onboarding letters are suggestions. You are responsible for reviewing all generated content before delivering it to a new hire.
The Service uses artificial intelligence to generate onboarding content based on information you provide. AI-generated outputs may contain inaccuracies, omissions, hallucinations, or content that is not suitable for your specific context. Firstweek makes no warranty, express or implied, as to the accuracy, completeness, or fitness of AI-generated content for any particular purpose.
AI-generated content is not legal, HR, employment, or professional advice and is not a substitute for professional legal or employment counsel. Firstweek makes no representation that AI-generated content complies with employment law, anti-discrimination regulations, wage and hour law, or any other legal requirement applicable in your jurisdiction.
You retain full responsibility for all content delivered to new hires through the Service. By delivering a letter, you confirm that you have reviewed it, that it is appropriate for your intended recipient, and that it complies with all applicable laws.
Employment discrimination risk: Laws including Title VII of the Civil Rights Act, the Age Discrimination in Employment Act, the Americans with Disabilities Act, the Equal Pay Act, and their international equivalents prohibit discriminatory communications in the employment context. You are solely responsible for reviewing AI-generated content to ensure it does not reference protected characteristics — including age, race, sex, national origin, religion, disability, or genetic information — in a manner that could constitute a discriminatory communication. Firstweek expressly disclaims liability for any employment discrimination, harassment, or wrongful-discharge claim arising from AI-generated content you review, approve, and deliver.
The Service offers integrations with third-party platforms including Slack, GitHub, Notion, Atlassian (Jira/Confluence), and Google Drive. By connecting an integration, you authorize Firstweek to access your data on that platform within the scope you approve.
Content accessed through integrations — including source code, channel messages, documents, and project data — is retrieved solely for the purpose of generating onboarding content. Raw integration content is not retained in our systems after generation completes. Derived AI analysis and generated letters are stored as part of the onboarding record.
By connecting an integration, you represent that: (a) you have the authority within your organization to authorize this access; (b) your use of the integration for onboarding purposes is permitted under your organization's agreements with those platforms; and (c) accessing the selected content for this purpose does not violate any applicable law, regulation, or third-party agreement.
Firstweek does not control third-party platforms or their APIs. We are not responsible for the availability, reliability, accuracy, or continued operation of any third-party service or integration. If a third-party platform changes or deprecates its API, we will use commercially reasonable efforts to update our integration, but we make no warranty that integrations will remain continuously available. You are responsible for maintaining valid credentials and authorization with each third-party platform you connect.
Firstweek treats content accessed through integrations as your confidential information. We will not use, disclose, or derive benefit from that content for any purpose other than providing the Service to you. This obligation survives termination of your account.
Paid subscriptions are billed in advance on a recurring basis. Payment is processed by Stripe. By providing payment information, you authorize us to charge your payment method for all fees due under your subscription plan.
Free trials, if offered, convert automatically to a paid subscription at the conclusion of the trial period unless you cancel before the trial ends. You will not be charged during the trial period.
Subscriptions renew automatically unless cancelled before the renewal date. You may cancel at any time from your workspace billing settings. Upon cancellation, the Service remains accessible through the end of the paid billing period; no partial refunds are issued for unused time, except as required by applicable law or as provided in Section 14 (Force Majeure).
We reserve the right to change pricing with at least 30 days' advance written notice to the email address on your account. You are responsible for keeping your account email address current; price-change notices sent to an out-of-date address are effective upon sending.
All fees are exclusive of applicable taxes, levies, or duties. You are responsible for all sales, use, goods-and-services, value-added, excise, withholding, and other taxes or governmental charges assessed in connection with your use of the Service, excluding taxes on Firstweek, Inc.'s net income. Where applicable law requires us to collect such taxes, we will add them to your invoice and you agree to pay them.
If you believe a charge is incorrect, you must contact us in writing at [email protected] within 30 days of the charge date. Disputes raised after 30 days are waived to the extent permitted by applicable law. We will investigate disputes in good faith and credit or refund amounts we determine were incorrectly charged.
We may suspend or terminate your access to the Service if:
Upon termination, your right to access the Service ends immediately.
Notwithstanding the cure periods above, we may suspend your access immediately and without prior notice if: (a) your use of the Service violates Section 3 (Acceptable Use) in a way that poses an immediate risk to other users, third parties, or the security or integrity of the Service; (b) we receive a valid law enforcement or regulatory request requiring immediate action; or (c) we reasonably believe your account is being used to commit fraud or other criminal or illegal activity. We will provide written notice of the suspension and the reason for it as soon as reasonably practicable after acting.
Following cancellation or termination of your subscription, your workspace data remains accessible for 30 days ("export period") to allow you to retrieve your records. During the export period, you may export onboarding records, generated letters, and workspace settings via Settings or by contacting [email protected]. After the export period, workspace data is deleted from production systems. Backups are purged within an additional 30 days (60 days total from cancellation). Firstweek is not liable for any loss of data after the export period expires.
For workspaces subject to GDPR, even after termination, data subjects whose personal data was processed through the Service may submit access, deletion, or portability requests. You may forward such requests to [email protected] and we will process them within 30 days at no additional charge, provided we can identify the data.
Our collection and use of your data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to our data practices as described therein.
You retain ownership of all data you submit to the Service. You grant Firstweek a limited license to process that data solely for the purpose of providing the Service to you.
We do not sell, rent, license, or otherwise monetize your data or your users' data to any third party, for any reason, ever.
If you are subject to GDPR and act as a data controller in connection with the Service (by submitting personal data of new hires or employees), a Data Processing Agreement (DPA) is available upon request. Contact [email protected] to request a DPA, including Standard Contractual Clauses for international data transfers.
The Service, including its software, design, and documentation, is owned by Firstweek, Inc. and protected by copyright and other intellectual property laws. These Terms do not grant you any rights in the Service beyond the limited right to use it as described herein. All rights not expressly granted are reserved by Firstweek, Inc..
Subject to these Terms and your active subscription, Firstweek grants you a non-exclusive, royalty-free license to use, copy, and distribute onboarding letters generated through the Service for your organization's employment and onboarding purposes. Firstweek does not claim ownership of AI-generated outputs produced using your data. You are responsible for ensuring that generated content does not infringe third-party intellectual property rights before distributing it.
Feedback, suggestions, or ideas you submit regarding the Service may be used by Firstweek without restriction or compensation. You grant Firstweek a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate any such feedback into the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
SPECIFICALLY, FIRSTWEEK DOES NOT WARRANT THAT:
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE FOREGOING EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FIRSTWEEK'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE FEES YOU PAID TO FIRSTWEEK IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE CLAIM.
IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Exceptions: The foregoing limitations do not apply to: (a) a party's fraud or willful misconduct; (b) your indemnification obligations under Section 13 (not subject to any dollar cap); (c) a party's breach of its confidentiality obligations; or (d) liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by a party's negligence. Firstweek's IP indemnification obligations under Section 13 are subject to this cap.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Before initiating formal proceedings, the parties will attempt to resolve any dispute through good-faith negotiation for 30 days after one party provides written notice of the dispute to the other.
Except as provided below, all disputes, claims, or controversies arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules & Procedures (for claims under $1,000,000) or Comprehensive Arbitration Rules (for claims of $1,000,000 or more). Arbitration will take place in Wilmington, Delaware, or remotely by video or telephonic means if the parties agree. The arbitrator's award is final and binding and may be entered as a judgment in any court with jurisdiction.
Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction for: (a) actual or threatened infringement of intellectual property rights; or (b) actual or threatened breach of confidentiality obligations, without first following the informal resolution process. Either party may also bring eligible claims in small claims court.
ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S OR ENTITY'S CLAIMS AND MAY NOT PRESIDE OVER A REPRESENTATIVE PROCEEDING OF ANY KIND.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY IRREVOCABLY WAIVES THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE.
Each party bears its own attorneys' fees and costs in any arbitration. JAMS administrative fees and arbitrator compensation shall be shared equally between the parties in accordance with the applicable JAMS rules, except that if you demonstrate that paying your share would impose a genuine financial hardship, Firstweek will advance your share, subject to reimbursement if the arbitrator rules in Firstweek's favor on the merits.
All arbitration proceedings, filings, hearings, decisions, and awards are confidential. Neither party may disclose the existence, content, or outcome of any arbitration without the prior written consent of the other party, except as necessary to enforce an award, comply with a legal obligation, or respond to a valid court order.
You will defend, indemnify, and hold harmless Firstweek, Inc. and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, judgments, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) data or content you submit to the Service, including new-hire information, integration content, and any third-party data; (b) your violation of these Terms or applicable law; (c) AI-generated content you deliver to a new hire without adequate review; or (d) your violation of any third-party right.
Firstweek, Inc. will defend you from third-party claims that the Service (excluding customer-submitted data, integration content, and AI-generated outputs derived from customer data) directly infringes a valid United States patent, registered copyright, or registered trademark, provided that you: (a) notify Firstweek in writing within 30 days of becoming aware of the claim; (b) grant Firstweek sole control of the defense and any settlement; and (c) provide reasonable cooperation at Firstweek's expense. At its option, Firstweek may: (i) obtain rights for you to continue using the Service; (ii) modify the Service to be non-infringing; or (iii) terminate your subscription and refund prepaid fees for the unused period as your sole remedy. This indemnification does not apply if the alleged infringement arises from your modification of the Service, use in combination with third-party products or services not authorized by Firstweek, or customer data or content.
Firstweek's IP indemnification obligations under this section are subject to the limitation of liability in Section 11. Your indemnification obligations under this section are not subject to any dollar cap.
Neither party is liable for any failure or delay in performance under these Terms caused by events beyond that party's reasonable control, including natural disasters, pandemics, acts of government or regulatory authority, war, terrorism, civil unrest, widespread power or telecommunications failures, cyberattacks by third parties, or failures of third-party infrastructure providers (including cloud hosting providers). The affected party must: (a) give prompt written notice to the other party describing the event and its expected duration; and (b) use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.
If a force majeure event prevents Firstweek from providing the Service for more than 30 consecutive days, either party may terminate the subscription by written notice, and Firstweek will refund any prepaid fees for the unused portion of the subscription term. This section does not excuse payment obligations for services already rendered.
These Terms, together with the Privacy Policy, any executed Data Processing Agreement, and any written order forms or service agreements signed by authorized representatives of both parties, constitute the entire agreement between you and Firstweek, Inc. regarding the Service and supersede all prior and contemporaneous negotiations, representations, and agreements, whether written or oral.
No amendment to these Terms is valid unless it is in writing and signed by authorized representatives of both parties, or unless updated by Firstweek with notice under Section 16. Our silence in response to any proposed terms, purchase orders, click-through agreements, or vendor registration forms does not constitute acceptance of those terms; any such terms are void regardless of whether we sign or subsequently perform services.
If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. If the class action waiver in Section 12 is found unenforceable in any proceeding, the arbitration agreement in that section will not apply to that proceeding.
Our failure to enforce any right or provision of these Terms at any time does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Firstweek, Inc. to be effective.
You may not assign or transfer these Terms or any of your rights or obligations under them — by operation of law or otherwise — without our prior written consent. Firstweek, Inc. may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of our assets to a successor entity that assumes our obligations under these Terms. Any purported assignment in violation of this section is void.
The following provisions survive any termination or expiration of these Terms: Section 7 (data handling obligations after termination), Section 8 (data commitments and confidentiality), Section 9 (intellectual property), Section 11 (limitation of liability), Section 12 (governing law and arbitration), Section 13 (indemnification), and this Section 15, as well as any accrued payment obligations.
You agree to comply with all applicable export control laws and regulations, including the U.S. Export Administration Regulations. You represent that you are not, and are not acting on behalf of, a person or entity: (a) located in, or a national of, a country subject to a comprehensive U.S. government embargo; (b) designated on OFAC's Specially Designated Nationals and Blocked Persons list; or (c) otherwise prohibited from accessing the Service under applicable law.
The parties are independent contractors. Nothing in these Terms creates an employment relationship, partnership, joint venture, agency, or franchise between the parties. Neither party has authority to bind the other or to incur obligations on the other's behalf.
These Terms do not confer any rights, remedies, or benefits on any third party. New hires and other individuals referenced in onboarding records are not third-party beneficiaries of these Terms.
We will send notices to you via the email address on your account. Legal notices to Firstweek, Inc. must be sent to [email protected]. Notices are effective when sent to an address that has not previously generated a delivery failure. Day-to-day support communications are separate from legal notices and do not satisfy this requirement.
Section headings are included for convenience only and do not affect the interpretation of these Terms.
We may update these Terms from time to time. We will notify you of material changes by posting a prominent notice in the application before the updated Terms take effect. The "Effective" date at the top of this page reflects when the Terms were last updated. Continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes.
Questions about these Terms:
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